Terms and Conditions

These Terms and Conditions (“Agreement”) govern your use of the Ready Farriers platform (“Platform”) as a Horse Owner or authorized representative (“Client,” “you,” or “your”). By creating an account or using the Platform, you agree to be bound by these terms. Ready Farriers, LLC (“Ready Farriers”) operates as a marketplace connecting horse owners with qualified farriers.

If you do not understand this Agreement or do not agree to all of its terms and conditions, you may not use the Ready Farriers Platform. If you are using the Platform on behalf of a business or legal entity, you may only do so if you have authority to agree to this Agreement on behalf of that business or entity.

1. Definitions

• “Platform” refers to the Ready Farriers website, mobile application, and all related services.
• “Farrier” refers to an independent contractor who provides hoof care services through the Platform.
• “Booking” refers to a scheduled appointment between a Client and a Farrier arranged through the Platform.
• “Service Fee” refers to the fee charged by Ready Farriers for facilitating the connection between Clients and Farriers.
• “Horse Profile” refers to the information you provide about your horse(s) on the Platform, including health history, special needs, and behavioral notes.
• “Facilitation Services” refers to the services provided by Ready Farriers to facilitate introductions, scheduling, and payment processing between Clients and Farriers.

2. Account Registration & Eligibility

2.1 General

To use the Platform as a Client you must satisfy the following and hereby represents and warrants that the Client is/will:

1. Be at least 18 years of age or the age of majority in your jurisdiction.
2. Provide accurate, current, and complete information during registration, including your name, contact information, and property/barn location.
3. Maintain the security of your account credentials. You are responsible for all activity under your account.
4. Promptly update your account information if any details change.
5. Have legal authority to make decisions regarding the care of the horse(s) listed on your account, or provide written authorization from the horse owner.

2.2 Identity Verification

You may be subject to a verification process before or during your use of the Platform, which may include but is not limited to identity verification and address confirmation using third-party services as appropriate. You consent to such checks as a condition of using the Platform.

3. Permitted Use

The Platform is provided for your personal, non-commercial use to arrange farrier services for horses that you own or are authorized to manage. You agree not to:

1. Use the Platform for any commercial resale, brokering, or referral purpose.
2. Use the Platform to solicit Farriers for engagement outside the Platform.
3. Scrape, harvest, or collect information from the Platform using automated means.
4. Interfere with or disrupt the Platform's operation, servers, or networks.
5. Impersonate any person or entity or misrepresent your affiliation with any person or entity.
6. Use the Platform in violation of any applicable law or regulation.

4. How the Platform Works

4.1 General

Ready Farriers is a marketplace that connects horse owners with independent farrier professionals. Ready Farriers does not employ the farriers listed on the Platform. When you book a farrier through Ready Farriers:

1. You are entering into a direct service agreement with the Farrier, not with Ready Farriers.
2. Ready Farriers facilitates the introduction, scheduling, and payment processing but does not supervise, direct, or control the Farrier's work.
3. The Farrier is solely responsible for the quality, safety, and professional standards of the hoof care services provided.
4. Ready Farriers does not guarantee the availability of any specific Farrier or appointment time, nor the quality of services provided.

For clarity and the avoidance of doubt, each Farrier is an independent contractor of Ready Farriers and shall not be deemed an affiliate, employee, agent, subcontractor, authorized representative, partner or joint venturer of the other Ready Farriers.

4.2 Matching Algorithm

The Platform uses an algorithm to identify and suggest Farriers who may be able to meet your requirements. Among the Farriers who provide the services you request in your area, the algorithm may consider factors including geographic proximity, availability, ratings and reviews, credentials, pricing, and response history. The presence of a default matching algorithm does not preclude you from choosing any available Farrier of your preference.

5. Horse Profiles & Accurate Information

You represent and warrant to the truthful and complete information for each Horse Profile, including:

1. Breed, age, weight, and general health status.
2. Any known behavioral issues (e.g., difficulty standing, kicking, biting, anxiety around farriers).
3. Current and recent hoof conditions, injuries, or treatments.
4. Veterinary contact information and any standing instructions from your veterinarian regarding hoof care.
5. Special shoeing or trimming requirements.

Failure to disclose material information, particularly behavioral issues or health conditions that could affect the Farrier's safety, may result in additional charges, service refusal, or account suspension.

6. Booking & Scheduling

6.1 Booking Confirmation

A Booking is confirmed once you receive a confirmation notification through the Platform. Until confirmation, no appointment is guaranteed.

6.2 Site Access

You must ensure the Farrier has safe and reasonable access to your horse(s) and a suitable work area at the scheduled time. This includes adequate lighting, a flat and dry surface, and a safe environment free of hazards.

6.3 Handler Present

You or a competent designated handler must be present to hold and manage the horse during the Farrier's visit. If no handler is available upon the Farrier's arrival, the Farrier may cancel the appointment, and a cancellation fee may apply.

6.4 Multiple Horses

If you are booking services for multiple horses, each horse must have its own Horse Profile and any relevant notes must be up to date prior to the appointment.

6.5 Site Conditions

You must ensure a safe environment, including, without limitation, proper lighting, safe surface conditions, restraint tools, fly control, and weather accommodations, and you assume the risk for all injuries or property damage arising from unsafe or improper conditions.

7. Cancellation & No-Show Policy

7.1 Client Cancellation

You may cancel a Booking at no charge up to 24 hours before the scheduled appointment time. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50% of the estimated service cost.

7.2 No-Show

If the Farrier arrives at the scheduled location and you or a handler are not present, or the horse is not available, this constitutes a no-show. You may be charged the full estimated service cost.

7.3 Farrier Cancellation

If a Farrier cancels your appointment, Ready Farriers will make reasonable efforts to connect you with an alternative Farrier. You will not be charged for cancellations initiated by the Farrier.

7.4 Emergency Exceptions

Ready Farriers understand that emergencies happen. If you need to cancel due to an equine health emergency or severe weather, please contact Ready Farriers as soon as possible. Emergency cancellations will be reviewed on a case-by-case basis.

8. Payment Terms

8.1 Service Pricing

Farriers set their own rates for services. Estimated costs will be displayed at the time of booking. Final charges may vary based on the actual services performed (e.g., if additional corrective work is needed).

8.2 Platform Service Fee

Ready Farriers charges a service fee for facilitating each booking. This fee will be clearly disclosed before you confirm a booking.

8.3 Payment Processing

All payments are processed through the Platform. You agree to provide a valid payment method and authorize Ready Farriers to charge the applicable fees upon completion of services.

8.4 Disputed Charges

If you believe a charge is incorrect, you must notify Ready Farriers within 7 days of the charge. Ready Farriers will review the dispute and work with you and the Farrier to reach a fair resolution.

8.5 Taxes

You are responsible for any applicable taxes related to the services received.

9. Reviews & Ratings

After each completed Booking, you may leave a review and rating for the Farrier. Reviews must be honest, fair, and based on your actual experience. You agree not to post reviews that are defamatory, fraudulent, or that violate any person's rights. Ready Farriers (i) has no obligation to screen or moderate user reviews and is not liable for user content, (ii) reserves the right to use, display and moderate content on its Platform, and (iii) reserves the right to remove reviews that violate these standards.

10. Platform Release

In recognition of the fact that Ready Farriers is not a party to any contract between Clients and Farriers, you hereby release Ready Farriers, its officers, directors, employees, and agents from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any dispute you have with a Farrier. This release includes, without limitation, any disputes regarding the performance, quality, or safety of farrier services provided, and any requests for refunds based upon such disputes. This release does not apply to any claim that Ready Farriers failed to meet its obligations under this Agreement.

11. Limitation of Liability & Disclaimers

11.1 Marketplace Role

Ready Farriers operates solely as a marketplace providing Facilitation Services. Ready Farriers is not a farrier service provider and do not guarantee the outcome of any services arranged through the Platform.

11.2 Farrier Qualifications

While Ready Farriers take steps to verify Farrier credentials and encourage IAPF accreditation, Ready Farriers does not certify, endorse, or guarantee the competence of any Farrier. Furthermore, credentialing and background checks are limited, are subject to a point-in-time, rely on third-parties and may fail to detect potential issues. You are encouraged to review Farrier profiles, ratings, and credentials before booking and accept responsibility for the Farriers you select.

11.2A No Representations Regarding Farrier Insurance or Status

You acknowledge and agree that:

1. Farriers are independent contractors and are not employees, agents, partners, or joint venturers of Ready Farriers; Ready Farriers do not exercise any control or influence of any kind over the manner in which Farriers perform their duties. Such control or influence is wholly between Farriers and the User;
2. Ready Farriers makes no representation or warranty that any Farrier maintains general liability, professional liability, commercial auto, workers' compensation, or any other form of insurance;
3. although Ready Farriers' Farrier terms require Farriers to indemnify Ready Farriers for their negligence and may require Farriers to carry insurance, Ready Farriers does not monitor, verify, or guarantee on an ongoing basis whether any individual Farrier has procured or maintains insurance, and you should not assume that any Farrier is insured;
4. you are responsible for evaluating each Farrier's qualifications, references, and insurance coverage before booking, and you may require, as a condition of engaging a particular Farrier, that such Farrier provide proof of insurance directly to you; and
5. any claim you may have arising from a Farrier's services, including for personal injury, property damage, or harm to a horse, is a matter between you and the Farrier, and Ready Farriers shall not be liable for any such claim.

11.3 Limitation of Liability

To the maximum extent permitted by law, Ready Farriers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform or from services provided by a Farrier, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable. Ready Farriers' total liability to you for any claim shall not exceed the total service fees you have paid through the Platform in the 12 months preceding the claim. Any claims for damages shall exclude (i) Farrier acts/omissions and (ii) veterinarian costs following services.

11.4 No Liability for Loss of Business

Ready Farriers will not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of the Platform.

11.5 Exclusion of Warranties

To the maximum extent permitted by applicable law, Ready Farriers excludes all conditions, warranties, representations, or other terms which may apply to the Platform or any content on it, whether express or implied.

11.6 Assumption of Risk

You acknowledge that working with horses involves inherent risks, including risk of injury to persons, horses, and property. You assume responsibility for ensuring a safe environment for the Farrier's visit and hereby release Ready Farriers of any liability or claim related to the foregoing assumption of risk.

If any portion of Sections 11 or 15 is found unenforceable, the remainder shall be enforced to the maximum extent permitted, and the parties agree to replace invalid terms with enforceable ones that most closely reflect the original intent.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ready Farriers, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Platform; (b) your breach of this Agreement; (c) inaccurate or incomplete information provided in your Horse Profiles; (d) injury or damage caused by your horse(s) to a Farrier or their equipment; or (e) your violation of any applicable law or regulation.

13. Privacy & Data

Your use of the Platform is subject to Ready Farriers' Privacy Policy. By using the Platform, you consent to the collection, use, and sharing of your information as described therein. Your location data, horse information, and appointment history may be shared with Farriers as necessary to fulfill bookings.

14. Intellectual Property

All content, trademarks, logos, and intellectual property on the Platform are owned by Ready Farriers or its licensors. You may not copy, modify, distribute, or create derivative works without Ready Farriers' written permission.

15. Arbitration Agreement & Class Action Waiver

15.1 Agreement to Arbitrate

This arbitration agreement is governed by the Federal Arbitration Act. The arbitrator has exclusive authority to resolve disputes regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules, to be held in New York, NY. The arbitration shall be conducted by a single neutral arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

15.2 Class Action Waiver

You and Ready Farriers agree that each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.3 Jury Trial Waiver

By agreeing to this Agreement, you are waiving your right to a jury trial and your right to have a court hear any claim arising in connection with this Agreement.

15.4 Opt-Out

You may opt out of this arbitration agreement. To opt out, you must notify Ready Farriers in writing within thirty (30) days of the date that you first accepted or became subject to this Agreement. The opt-out notice must state that you do not agree to the arbitration agreement, and must include your name, address, phone number, and your Ready Farriers account information. The opt-out notice must be sent to: Ready Farriers, LLC, Attn: Legal — Arbitration Opt-Out, or by email to [email protected]. If you opt out, neither you nor Ready Farriers can require the other to participate in an arbitration proceeding, and the dispute resolution provisions of Section 15.6 shall apply.

15.5 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address urgent safety concerns.

15.6 Disputes Between You and a Farrier

If a dispute arises regarding services provided by a Farrier, you agree to first attempt resolution through the Platform's dispute resolution process. Ready Farriers will act as a neutral facilitator but is not an arbiter.

15.7 Disputes Between You and Ready Farriers (Non-Arbitration)

If you have opted out of arbitration, any dispute arising under this Agreement shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes may be brought in the state or federal courts located in New York.

16. Recording & Monitoring

Ready Farriers may record or monitor phone calls, video calls, and Platform communications for quality assurance, training, safety, and dispute resolution purposes. By using the Platform, you consent to such recording and monitoring. You may revoke consent to the recording of a particular call by notifying Ready Farriers at the time of the call.

17. Account Termination

17.1 By You

You may deactivate your account at any time. Outstanding balances or obligations must be settled before account closure and Ready Farriers reserves the right to recovery chargebacks, reversal fees, and collection costs.

17.2 By Ready Farriers

Ready Farriers may immediately suspend or terminate your account if you violate these terms, engage in fraudulent activity, repeatedly receive poor ratings from Farriers, or for any other reason with thirty (30) days' notice.

17.3 Non-Circumvention

The parties hereto expressly acknowledge that in the event that the Client breaches the non-circumvention provisions of this Agreement, including, without limitation, Section 3(b), the damages resulting from such a breach would be extremely difficult to determine in that the lost potential future income and business for Ready Farriers and for its services in this matter would be lost and such damages could be detrimental to the Finder. Therefore, the parties hereto expressly agree that in the event of the Client's breach of the non-circumvention provisions of this Agreement, the Client shall be obligated to pay Ready Farriers an amount equal to two (2) times the total compensation for the trailing twelve (12) months under this Agreement, as liquidated damages.

17.4 Effect of Termination

Upon termination, your right to use the Platform ceases immediately. Sections 10, 11, 12, 13, 15, and 19 survive termination.

18. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws provisions.

19. General Provisions

19.1 No Waiver

Ready Farriers failure to insist upon or enforce any provision of this Agreement shall not be construed as a waiver of any provision or right. Ready Farriers failure to act with respect to a breach by you or others does not waive Ready Farriers' right to act with respect to subsequent or similar breaches.

19.2 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the court shall endeavor to give effect to the parties' intentions as reflected in the provision.

19.3 Entire Agreement

This Agreement, together with the Privacy Policy and any other policies referenced herein, constitutes the entire agreement between you and Ready Farriers regarding your use of the Platform, superseding any prior agreements.

19.4 Assignment

You may not assign or transfer this Agreement or your rights hereunder without Ready Farriers' prior written consent. Ready Farriers may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.

20. Modifications to Terms

Ready Farriers reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via the Platform or email at least 30 days before taking effect. Your continued use of the Platform after changes take effect constitutes acceptance of the revised terms.

21. SMS Communications

Ready Farriers offers an SMS messaging program (“Ready Farriers SMS Service Notifications”) to send service-related text messages to Clients who provide a phone number and opt in during account creation or onboarding.

21.1 Message Types

• Appointment confirmations and farrier-arrival notifications.
• Account and security alerts.
• Status updates on service requests you have submitted.

21.2 Frequency & Cost

Message frequency varies based on your service request and appointment activity. Message and data rates may apply. Ready Farriers does not charge for SMS messages; your wireless carrier's standard rates apply.

21.3 Opt-Out (STOP)

Reply STOP to any message to unsubscribe at any time. You will receive one final confirmation message and no further texts.

21.4 Help (HELP)

Reply HELP for support, or email [email protected].

21.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Boost, MetroPCS, and most other US carriers.

21.6 Privacy

Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and SMS Terms for full details.

22. Contact Information

If you have questions about these Terms and Conditions, please contact Ready Farriers at:

• Ready Farriers, LLC
• Email: [email protected]
• Legal: [email protected]
• Website: www.readyfarriers.com

ACKNOWLEDGMENT: By creating an account on Ready Farriers, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the arbitration agreement and class action waiver set forth in Section 15.